Event booking & cancellations

Submitting an event inquiry does not guarantee availability or reserve a date.

Once availability, pricing, and event details are confirmed, a 60% deposit is required to secure your booking. The remaining 40% balance is due on the day of the event before service begins.

Cancellation refunds

• 14 days or more before the scheduled event: a 100% refund of payments made.
• Less than 14 days but at least 72 hours before the scheduled event: a 50% refund of the deposit.
• Less than 72 hours before the scheduled event: the deposit is forfeited and is nonrefundable.

Cancellation periods are calculated from the scheduled start time of your event. Deposits reserve your event date and help cover staffing, supplies, food preparation, and lost booking opportunities.

To cancel an event, please contact The Sneaux Mobile and provide the booking name and event date. Your cancellation is not considered complete until you receive confirmation from us.

Weather & rescheduling

Weather-related changes and requests to reschedule will be handled on a case-by-case basis according to your event agreement.

If The Sneaux Mobile must cancel an event and an alternate date cannot be arranged, payments made for services that were not provided will be refunded.

Food purchases & event service

The Sneaux Mobile serves food and beverages directly from our mobile food truck. This website may be used to view menu information, locate public stops, and submit event inquiries. Unless specifically stated otherwise, food is not shipped and submitting an inquiry is not an online food order.

Public serving locations, dates, and hours may be posted through Find the Sneaux and are subject to change.

All menu prices are listed in U.S. dollars (USD). Private-event pricing is based on the menu, number of guests, location, service time, and other event details. Before payment is collected, your quote or event agreement will identify the event date and location, scheduled service time, estimated guest count, selected menu or service package, total event price, applicable taxes, and any applicable travel or additional service charges.

Because food and beverages are prepared for immediate consumption, food and drink purchases are final and are not eligible for returns or exchanges, except where required by law. If there is a problem with your order, please notify our team at the truck as soon as possible so we have an opportunity to address it.

Allergies & ingredients

Please ask about ingredients or potential allergens before ordering. Although we will provide ingredient information when available, food may be prepared or stored in areas where common allergens are also present. We cannot guarantee that any menu item is completely free from a particular allergen.

Payments & security

Payment instructions for private events will be provided after your event details and pricing have been confirmed.

Please do not send credit or debit card numbers through the event inquiry form, text message, social media, or email.

Before making a payment, review your event quote or agreement carefully, including the event date and time, services being provided, total price, deposit amount, remaining balance, and cancellation and refund terms.

A booking is not secured until the required 60% deposit has been received and the booking has been confirmed by The Sneaux Mobile.

Any approved refund will generally be returned using the original payment method when available. Processing times may vary depending on the payment provider or financial institution.

Privacy policy

Career interest submissions

We collect the name, email address, phone number, position of interest, experience, acknowledgment, and optional résumé you submit. We use this information to consider and contact you about future opportunities. It is emailed to careers@thesneauxmobile.com and handled by our hosting and email providers to deliver your submission. Please do not include sensitive information. To request correction or deletion of your career information, email careers@thesneauxmobile.com.

The Sneaux Mobile respects your privacy and collects only the information reasonably needed to respond to inquiries, manage bookings, provide service, and operate this website.

Information you provide

When you submit an event inquiry or contact us, we may collect information such as your name, email address, telephone number, requested event date and time, event type, estimated number of guests, event location or service area, and information you voluntarily provide about your event.

Please do not submit payment-card numbers or other highly sensitive personal information through the event inquiry form.

How we use your information

Information submitted to The Sneaux Mobile may be used to respond to inquiries, check event availability, prepare pricing or quotes, communicate about your booking, coordinate event service, provide customer support, maintain business records, address questions, cancellations, refunds, or disputes, and protect the website and business from misuse or fraud.

We do not sell customer personal information.

Website hosting & service providers

The Sneaux Mobile may use third-party companies to provide services necessary to operate the website and business, including website hosting, email, payment processing, mapping, security, or other technical services. These providers may process limited information as necessary to provide their services.

Website servers may also automatically maintain technical information such as browser type, device information, IP address, access times, or security logs.

Cookies & external services

The website may use cookies or similar technologies that are necessary for website operation, security, preferences, or other enabled website features.

The website may also contain links to third-party services such as maps, social media platforms, or payment providers. When you visit those services, their own privacy policies and terms apply.

Information retention

Personal information may be retained for as long as reasonably necessary to respond to inquiries, manage bookings, maintain financial or business records, meet legal or tax obligations, resolve disputes, and protect the business and its customers.

Your information

If you would like to ask about personal information you have submitted, request a correction, or request deletion where applicable, please contact The Sneaux Mobile.

Certain information may need to be retained when required for financial, legal, tax, contractual, or other legitimate business purposes.

This website and its event inquiry form are intended for use by adults arranging events or making purchases. A parent or legal guardian may contact us regarding information submitted by a minor.

Website terms

This website provides information about The Sneaux Mobile, including menu offerings, public serving locations, event services, and ways to contact the business.

Event inquiries

Submitting an event inquiry does not reserve an event date, guarantee availability, create a confirmed booking, or replace your final event quote or agreement.

A booking becomes confirmed only after the required deposit has been received and confirmation has been provided by The Sneaux Mobile. For private events, the final written quote or event agreement governs the services, pricing, schedule, and other terms specific to that booking.

Menu & availability

Menu items, ingredients, pricing, promotions, public serving locations, and operating times may change based on availability or business needs.

Photos shown on the website are provided for promotional or illustrative purposes. Actual presentation, portions, ingredients, event setup, or surroundings may vary.

Promotions

Special offers or promotions may have separate eligibility requirements, dates, limits, or conditions. Those terms will be provided with the applicable promotion.

Intellectual property

The Sneaux Mobile name, logo, branding, original website content, and supplied artwork may not be copied, reproduced, distributed, or used for commercial purposes without permission from the applicable owner.

Questions about a booking, purchase, payment, or these policies? Contact The Sneaux Mobile.